Living labs are open innovation ecosystems that operate in a real-life settings, placing citizens and end-users at the center of the innovation process. They are fundamentally about co-creation and experimentation, bringing together diverse stakeholders to design, test, and validate new solutions, services, or policies in an authentic, multi-contextual environment.
Such labs often operate using the ‘Quadruple Helix’ model, which involves intensive collaboration among four key stakeholder groups: (1) Public authorities/government: ensuring alignment with policy, providing infrastructure, and ensuring solutions address societal priorities; (2) Citizens/civil society: contributing lived experiences, needs, and feedback; (3) Private sector/industry: offering market perspectives, technological solutions, and capacity to scale; and (4) Academia/research: bringing scientific evidence, research methods, and expertise.
Living labs are a powerful method to enhance government innovation capabilities, especially for (wicked/complex) problems that lack a single, easy solution (such as urban mobility, or digital local public services). In this context, the real-life setting is often a city, neighborhood, public service, or even a specific piece of public infrastructure.
The purpose of this proposed panel (one session of 90 mins.) is to connect scholars with expertise and vision on living labs. The session aims to bring together three speakers that share their expertise on the following aspects of living labs:
Taking stock of different types of initiatives (e.g. civic tech labs, open government data labs, smart city/urban mobility labs, public health living labs) across government and administration;
Exploring the specific methodologies that are applied within living labs and that aim to ensure active, user-centered co-creation (largely drawn from the fields of design thinking, co-creation, and action research);
The role of digital technologies in living labs, either regarding digital public services or living lab methodologies that are pursued in the digital realm;
Case studies on successful but also lessons from failed labs.